COLORS and MONITOR DISPLAYS
Please remember that the nature of genuine leather means that some hides will vary from the next. Please also note that there will sometimes be a very slight variation in shade that shows on each computer monitor.
We kindly ask that you keep this in mind when placing your order.
We do our absolute best to photograph the true color of the shoes in the very best possible lighting to give you the truest idea of what the end product will look like.
STOCK AVAILABILITY & PRODUCTION TIME
The shipping timeframe of an order depends on the availability of item.
Items shown as “in stock” are normally dispatched within 2-5 business days from the receipt of the order.
Made-to-Order and bespoke items will be delivered in the time agreed with Almini.
SHIPPING & DELIVERY
Once the shipment leaves our warehouse, deliveries take an average of 3-5 days to arrive to their destination.
All goods will be shipped covered by insurance.
Customers are required, if contacted by the courier, to provide personal information necessary to facilitate custom clearance. If the consignee of a shipment fails to provide the requested information within the deadline set by the courier, the parcel will be returned to our warehouse and the cost of the shipment, plus applicable duties, will be charged to the client.
Once the parcel has been dispatched, a change of delivery address is possible and subject to a fee, determine by the courier. The fee is charged to the client before the change of address is executed.
Due to the global situation regarding COVID-19, delivery time of items may be affected.
CURRENCY, TAXES AND DUTIES
Our prices are expressed in Euro.
DELIVERIES IN THE EU: Prices of RTW and MTO items to be delivered within the European Union are included of all taxes and duties at destination.
DELIVERIES IN ALL OTHER COUNTRIES: Orders destined outside the EU might be subject to Custom Duties at destination and the customer is responsible for such amounts, which will be in case requested to the client directly by the courier, on behalf of the local Custom authorities.
RETURNS & EXCHANGES
Returns of RTW items are allowed within 14 days of receipt. Return or exchange requests must be communicated within 8 days after purchase (or shipment arrival) of merchandise. All products must be unworn and in their original packaging. Please note that this does not apply for customized items, which cannot be returned.
We offer FREE RETURNS on all our Ready-to-Wear shoes (please remember that Made-to-Order shoes cannot be returned). Upon request of returning an item, we release a Return Merchandise Authorization (RMA) and provide shipping labels. We’ll refund the cost of the merchandise upon receipt of the goods (so the only charge that remains standing is the initial shipping fee).
Returns for size exchange are free of shipping charge (one size exchange per order included. Further size exchanges will be subject to shipping fees).
Items that have been purchased at a discounted price (either by special general offer or by using group or individual discount codes) can’t be returned, if not for size exchange or store credit. Shipping costs, in this case, are charged to the client.
PAYMENTS TOWARDS BESPOKE AND MADE TO ORDER ITEMS
Deposits and payments of any amount towards the purchase of Bespoke or Made-to-Order items are non refundable.